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| Rehabilitation Services Manager |
South east england (Full Time, Permanent)
NEG
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Rehabilitation Services Manager - South East England, South East
REHABILITATION SERVICES MANAGER - LONDON/SOUTH EAST - ATTRACTIVE SALARY & BENEFITS
CLIENT - client is a leading welfare to work organisation delivering services across London and the South East. We are focused on helping unemployed individuals seek long-term employment and transition off welfare, setting them on a path of economic independence.
THE ROLE - Service Manager - Reporting to the Designated Director - You will be responsible for building and developing the new Health Services Team, which will be focused on providing assessments and short term interventions to support customers in their job searching process and transition back into work. Health Services will have a focus on linking health interventions with employment goals. As the Health Services Manager you will be responsible for account management, supporting our quality systems, reporting and marketing of our Health Services.
RESPONSIBILITIES
*Performance & Leadership
*Help create and evolve the occupational health services delivery model
*Develop a plan to market the benefits of health services internally and to our subcontractors
*Set the tone, the culture and the focus for the team and lead by example
*Drive forward the performance and achieve individual and team targets
*Maintain and report on key performance indicators relating to the provision of our services and performance, including advising on potential risks and issues
*Support, mentor and motivate your team and encourage ongoing development - sharing good practice, on-the-job training, attending courses etc
*Advise on employment and occupational health services and share employment knowledge with your team
*Support customer satisfaction activity to measure performance
*Comply with security practice to ensure customer data is always dealt with in a confidential and secure way, and our obligations around this are maintained
*Ensure customer complaints are dealt with in a professional manner in accordance with policies
*Ensure the team maintain the necessary professional credentials and CRB check in place
*Responsibility to review your team's customer files to ensure compliance
*Ensure the team has completed security and safeguarding training in a timely manner
*Ensure continuity of support for our customers - comprehensive customer details, maintaining up to the minute notes on key meetings, events and plans on our case management database
*Provide feedback, observations and appraisals to the team in accordance with HR policy, including development plans, disciplinary and managing grievances
*Subject matter expertise in condition management and employment focused health intervention
*A broad knowledge of the UK benefit system (mandatory or voluntary customers, benefit groups etc) relevant to the Welfare to Work Sector
*Develop/maintain an in-depth area of knowledge/expertise relevant to your market customer base and support colleagues in this area
*Maintain a broad knowledge of local market (community, educational, employers and volunteer)
PERSON SPEC - higher weighting more important
*10 - Relevant social care qualification (nursing, occupational health or psychology)
*10 - Proven track record in the independent health care sector preferably with multi site experience
*10 - Good leader (vision, values, standards, ethos), manager ( systems, processes, routines) and coach (delegate, exception manage, support)
*10 - Strong "best for the team/business" personality - support, challenge, persuade/influence, drive resolution and manage start up operation
*10 - Energetic, optimistic, accountable, team-player, results-driven - used to working to, and being judged by, the targets set.
*10 - Excellent written and oral communication skills
*10 - Well-organised self-starter, who can multi-task in a demanding environment
*10 - Regular travel between offices will be part of the role
*9 - To be assertive and confident
*9 - Good interpersonal skills
Solutions Driven Ltd is acting as an Employment Agency in relation to this vacancy. |
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